Frequently Asked Questions
Everything you need to know about shopping with Cross.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, Cross ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination.
Are your products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. Please refer to the specific product page for details.