Returns & Exchanges
At Cross, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach the Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing